Return and Refund Policy

Thank you for shopping at The Green Lady CBD! If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.  

Last updated: August 18, 2023:

- Interpretation and Definitions

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions: For the purposes of this Return and Refund Policy:

- Company** (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Green Lady CBD, 601 Pratt Avenue NW.

- Goods** refer to the items offered for sale on the Service.

- Orders** mean a request by You to purchase Goods from Us.

- Service** refers to the Website.

- Website** refers to TGL, accessible from [www.thegreenladycbd.com]

- You** means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

- Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so. If your products have been shipped, you must return the items at your expense.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email:

thegreenladycbd@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order. A 15% restocking fee will be charged for all returned, unopened products. Shipping fees are not refundable.

- Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

- The Goods were purchased in the last 7 days

- The Goods are in the original packaging, unopened, unused.

The following Goods cannot be returned:

- Electronic items, glassware, pipes, any smoking products not in sealed packaging.

- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

- Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Must be returned to The Green Lady at 601 Pratt Avenue SE, Huntsville, Al 35801

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

- Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.